Refund policy

This policy explains when payments to [Registered company name] (“LeadClozer”) can be refunded.

One-time setup fee

• If you cancel before onboarding has started, the setup fee is refunded in full.
• Once onboarding has started (data import, WhatsApp API or Meta setup, CRM configuration or training), the setup fee is non-refundable, because the work has been carried out.

Monthly and yearly subscriptions

• You can cancel at any time. Your plan stays active until the end of the period you have paid for.
• We do not refund partial months.
• Yearly plans can be cancelled at any time. If cancelled within the first 30 days, you receive a refund for the unused months, minus the months already used at the monthly price.
• There are no free trials.

Usage charges

Charges for extra chatbot conversations, AI calling minutes and additional WhatsApp numbers are for usage that has already happened and are not refundable.

Third-party charges

Call charges billed by Twilio and WhatsApp template fees billed by Meta are paid to those companies directly. Refunds for those charges are handled under their own policies.

Websites, apps and custom software

Project payments are tied to milestones in your quote. Payments for milestones that have been delivered are not refundable. If a project is cancelled, you pay for the work completed up to that point.

Service problems

If the Services are unavailable for a significant period because of a fault on our side, contact us. We will review it and may offer a credit on your next invoice.

How to request a refund

Email support@leadclozer.com with your company name and invoice number. We reply within 5 working days, and approved refunds are paid within 14 working days to the original payment method or bank account.