Privacy policy

This policy explains how [Registered company name] (“LeadClozer”, “we”, “us”), [Business address], collects and uses personal data when you visit leadclozer.com, contact us, or use the LeadClozer CRM, AI chatbot and AI calling services (the “Services”).

Two roles we play

For our own website and sales, we decide how your data is used. This covers visitors to our website and people who contact us or book a demo.

For our clients, we process data on their behalf. When an agency uses LeadClozer, the leads, buyers, employees and conversations stored in its account belong to that agency. The agency decides how that data is used and is responsible for having a lawful reason to collect it. We only process it to provide the Services and as the agency instructs.

What we collect

When you visit our website or contact us

• Details you give us: name, company, phone or WhatsApp number, email and your message.
• Technical data: IP address, approximate country (used to show prices in PKR or USD), browser and device type, and pages visited.
• Cookies: a cookie that remembers your currency choice, and analytics and advertising cookies such as the Meta Pixel and Google Analytics, where used.

When our clients use the Services

• Lead and customer data: names, phone numbers, messages, property requirements, budgets and meeting details.
• WhatsApp, Messenger and website chat conversations handled by the AI chatbot.
• Call recordings, transcripts and summaries created by the AI calling agent.
• Sales, payment, commission, inventory and HR records entered by the client’s team.
• User account details for the client’s staff, including field location check-ins where the client enables them.

How we use data

• To provide, maintain and support the Services.
• To reply to inquiries, run demos and send quotes.
• To bill clients and keep business records.
• To keep the Services secure, prevent abuse and fix problems.
• To measure and improve our own marketing, using analytics and advertising tools on our website.

We do not sell personal data. We do not use our clients’ lead data to market our own services to those leads.

AI processing

The AI chatbot and calling agent send conversation content to AI and voice providers to generate replies, transcribe calls and produce summaries. These providers process the data only to deliver the Services. Client data is not used to train public AI models.

Service providers we use

We share data only with providers that help us run the Services, such as:

• Cloud hosting (DigitalOcean).
• Meta (WhatsApp Business Platform, Messenger, Lead Ads and Conversions API).
• Telephony and voice AI providers (for example Twilio and voice AI platforms) for the calling agent.
• AI model providers for chat replies, transcription and summaries.
• Email, analytics and payment providers.

Some of these providers are outside Pakistan. Where data is transferred abroad, we rely on the provider’s contractual and security commitments.

How long we keep data

• Website inquiries: up to 24 months after our last contact, unless you become a client.
• Client account data: for as long as the client’s subscription is active. After cancellation, the client can export its data within 30 days, after which it is deleted within 90 days, except where we must keep records by law.
• Billing records: as long as required by tax law.

Security

Each client’s data is kept separate from other clients. Access is controlled by roles and permissions, connections are encrypted, and changes are recorded in activity logs. No system is completely secure, but we work to protect data and will notify affected clients without undue delay if a breach affects their data.

Your rights

You can ask to see, correct or delete the personal data we hold about you, or object to marketing. If you are in the United Kingdom or European Economic Area, you also have rights under the UK GDPR or GDPR, including the right to complain to your data protection authority.

If your data is held in one of our clients’ accounts (for example, you enquired about a property with an agency that uses LeadClozer), please contact that agency first. We will help them respond.

Contact

Email support@leadclozer.com or write to [Registered company name], [Business address].

Changes to this policy

We may update this policy. The date at the top shows when it was last changed. Significant changes will be notified to clients by email.